Navattic Terms of Service

1. SaaS Services & Support

Subject to the terms of this Agreement, Navattic will use commercially reasonable efforts to provide Customer the Navattic Services. As part of the registration process, Customer will identify an administrative user name and password for Customer’s Navattic account. Navattic reserves the right to refuse registration of, or cancel passwords it deems inappropriate. Subject to the terms hereof, Navattic will provide Customer with reasonable technical support services in accordance with the terms set forth in Exhibit A.

Exhibit A - Support Terms

Navattic will provide Technical Support to Customer via electronic mail on weekdays during the hours of 9:00 am through 5:00 pm Eastern time, with the exclusion of Federal Holidays (“Support Hours”).

Customer may initiate a helpdesk ticket during Support Hours by emailing support@navattic.com. Navattic will use commercially reasonable efforts to respond to all Helpdesk tickets within one (1) business day.